Shipping policy
Shipping Policy
Last updated: September 25, 2026
ocadon ships orders placed through ocadon.shop to eligible U.S. addresses. Destinations and methods available for your order are shown at checkout.
Shipping cost
Standard shipping is free for eligible U.S. orders. Any optional expedited or special delivery charge is shown before payment.
Processing and delivery estimates
Handling: 0–1 business day. Transit after shipment: 0–1 business day. Normal total: 0–2 business days from a successful order.
Business days exclude weekends and U.S. public holidays. Delivery dates are estimates and may be affected by carrier delays, severe weather, address verification, payment review, inventory issues, or events outside our control.
Tracking
When tracking is available, we email it to the address provided at checkout. Tracking may take a little time to update after a shipping label is created.
Address accuracy
You’re responsible for a complete, accurate shipping address. Contact us as soon as possible if a correction is needed. We can’t guarantee changes once an order has entered fulfillment. Additional carrier or reshipment costs caused by an incorrect customer-provided address may be charged where permitted by law.
Lost, delayed, or damaged shipments
Contact us promptly if tracking hasn’t updated, a shipment appears lost, or a package arrives damaged. Include the order number, tracking info, and clear photos of damaged items and packaging when applicable. Keep the item and packaging until our review is complete.
Contact
Email: support@ocadon.shop
Phone: +1 480-826-4232
2820 W Puccini Pl, Tucson, Arizona 85741, United States